Sheraton Grand Chicago Riverwalk

First let me say the bell Captains (whatever you call the folks who help get cabs etc) were phenomenal. So helpful and got us cabs amazingly! Kept track of what we were doing. And so friendly. All the staff we interacted with were helpful. Love the view from our room looked over the river and the location. Figured out how how to get up and down to the river walk! And walked it a lot. Being close to the river walk was great. Overall location very good and easy walk or cab to everything. Hotel was really beautiful and lots of activity. Room was decorated nicely and nicely appointed with amenities. Beds were comfortable and bathrooms set up nicely for 4 people and all their stuff.

We had a great stay at the Sheraton in Chicago. From the moment we arrived, the front desk staff was welcoming, courteous, and patient with any questions we had. Check-in was smooth, setting a great tone for our visit. Our room was clean and well-appointed, offering a fantastic view of the river. It had enough floor space to move around comfortably without feeling excessive. The beds were comfortable, making for a restful stay. Noise wasn’t an issue at all, which is always a plus in a busy city. The bathroom was a solid B+—good water pressure and hot water, with a convenient shampoo/conditioner/body wash dispenser in the shower. It had everything we needed for a comfortable stay. One of the highlights of this hotel is its location. Being right on the Riverwalk makes it easy to walk to so many great spots, and the convenience is well worth the slight premium you pay. Compared to other hotels we considered in the area, the Sheraton still felt like a great value. We didn’t dine much at the hotel but did stop by the Link Café for snacks, and the staff there was always friendly and helpful. The fitness center was another plus—well-equipped with quality machines and a good amount of space. The service throughout the hotel was excellent. The doormen were friendly and always quick with answers to any questions. Every staff member we encountered was pleasant and professional. This was our third stay at the Sheraton, and the last two visits happened to be during St. Patrick’s Day weekend. Being right in the middle of the festivities and getting to see the Chicago River dyed green from such a prime location made our trip even more special. We’ll definitely be back again! Highly recommend this hotel for its location, comfort, and great service.

Customer service, had an issue and they solved it right away.

Wow! I loved this property! Felt like a true queen! Close to everything! Lourdes L. In housekeeping kept our room superclean everyday of our stay! I loved the shampoo, conditioner, and the pool! There is Starbucks downstairs! I would definitely return! It is the starting point for the Riverwalk! They have really thought about the guest experience!

Location is amazing, and the rooms were very comfortable too. It’s my second time at this hotel and I’ll certainly come back.